/* ===== Lead CRM design system ===== */
:root {
  --bg: #f6f7f9;
  --surface: #ffffff;
  --surface-2: #f9fafb;
  --border: #e5e7eb;
  --border-strong: #d1d5db;
  --text: #111827;
  --text-2: #4b5563;
  --text-3: #6b7280;
  --accent: #4f46e5;
  --accent-hover: #4338ca;
  --accent-soft: #eef2ff;
  --danger: #dc2626;
  --danger-soft: #fef2f2;
  --ok: #059669;
  --ok-soft: #ecfdf5;
  --warn: #b45309;
  --warn-soft: #fffbeb;
  --sidebar: #0f172a;
  --sidebar-text: #cbd5e1;
  --sidebar-active: #1e293b;
  --shadow: 0 1px 2px rgba(16, 24, 40, .05);
  --shadow-lg: 0 12px 32px rgba(16, 24, 40, .12);
  --radius: 10px;
  --font: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Noto Sans", "Noto Sans Bengali", "Hind Siliguri", "Helvetica Neue", Arial, sans-serif;

  --t-blue: #1d4ed8;   --t-blue-bg: #eff6ff;
  --t-indigo: #4338ca; --t-indigo-bg: #eef2ff;
  --t-teal: #0f766e;   --t-teal-bg: #f0fdfa;
  --t-amber: #b45309;  --t-amber-bg: #fffbeb;
  --t-orange: #c2410c; --t-orange-bg: #fff7ed;
  --t-green: #047857;  --t-green-bg: #ecfdf5;
  --t-red: #b91c1c;    --t-red-bg: #fef2f2;
  --t-gray: #4b5563;   --t-gray-bg: #f3f4f6;
}

@media (prefers-color-scheme: dark) {
  :root {
    --bg: #0b1120;
    --surface: #111827;
    --surface-2: #0f172a;
    --border: #1f2937;
    --border-strong: #374151;
    --text: #f3f4f6;
    --text-2: #d1d5db;
    --text-3: #9ca3af;
    --accent: #818cf8;
    --accent-hover: #a5b4fc;
    --accent-soft: rgba(129, 140, 248, .14);
    --danger: #f87171;
    --danger-soft: rgba(248, 113, 113, .12);
    --ok: #34d399;
    --ok-soft: rgba(52, 211, 153, .12);
    --warn: #fbbf24;
    --warn-soft: rgba(251, 191, 36, .12);
    --sidebar: #020617;
    --sidebar-active: #111827;
    --shadow: none;
    --shadow-lg: 0 12px 32px rgba(0, 0, 0, .5);
    --t-blue: #93c5fd;   --t-blue-bg: rgba(147, 197, 253, .12);
    --t-indigo: #a5b4fc; --t-indigo-bg: rgba(165, 180, 252, .12);
    --t-teal: #5eead4;   --t-teal-bg: rgba(94, 234, 212, .12);
    --t-amber: #fcd34d;  --t-amber-bg: rgba(252, 211, 77, .12);
    --t-orange: #fdba74; --t-orange-bg: rgba(253, 186, 116, .12);
    --t-green: #6ee7b7;  --t-green-bg: rgba(110, 231, 183, .12);
    --t-red: #fca5a5;    --t-red-bg: rgba(252, 165, 165, .12);
    --t-gray: #d1d5db;   --t-gray-bg: rgba(209, 213, 219, .1);
  }
}

* { box-sizing: border-box; }
html { -webkit-text-size-adjust: 100%; }
body {
  margin: 0; background: var(--bg); color: var(--text);
  font: 14px/1.5 var(--font); -webkit-font-smoothing: antialiased;
}
a { color: var(--accent); text-decoration: none; }
a:hover { text-decoration: underline; }
h1, h2, h3 { margin: 0; line-height: 1.25; }
h1 { font-size: 22px; font-weight: 650; letter-spacing: -.01em; }
h2 { font-size: 15px; font-weight: 600; }
h3 { font-size: 13px; font-weight: 600; text-transform: uppercase; letter-spacing: .04em; color: var(--text-3); }
p { margin: 0 0 8px; }
.muted { color: var(--text-3); }
.small { font-size: 12px; }
.mono { font-family: ui-monospace, SFMono-Regular, Menlo, Consolas, monospace; font-size: 12px; }
.nowrap { white-space: nowrap; }
.right { text-align: right; }
.hide { display: none !important; }

/* ---------- shell ---------- */
.shell { display: grid; grid-template-columns: 232px 1fr; min-height: 100vh; }
.sidebar {
  background: var(--sidebar); color: var(--sidebar-text); padding: 18px 12px;
  position: sticky; top: 0; height: 100vh; display: flex; flex-direction: column; gap: 4px;
}
.brand { display: flex; align-items: center; gap: 10px; padding: 4px 10px 18px; color: #fff; font-weight: 650; font-size: 15px; }
.brand-mark {
  width: 30px; height: 30px; border-radius: 8px; display: grid; place-items: center;
  background: linear-gradient(135deg, #6366f1, #8b5cf6); color: #fff; font-size: 14px; font-weight: 700;
}
.nav a {
  display: flex; align-items: center; gap: 10px; padding: 8px 10px; border-radius: 8px;
  color: var(--sidebar-text); font-weight: 500; text-decoration: none;
}
.nav a:hover { background: var(--sidebar-active); color: #fff; }
.nav a.active { background: var(--sidebar-active); color: #fff; box-shadow: inset 3px 0 0 #818cf8; }
.nav svg { width: 18px; height: 18px; flex: none; opacity: .85; }
.nav-sep { margin: 14px 10px 6px; font-size: 11px; text-transform: uppercase; letter-spacing: .08em; color: #64748b; }
.sidebar-foot { margin-top: auto; border-top: 1px solid #1e293b; padding: 12px 10px 0; display: flex; gap: 10px; align-items: center; }
.sidebar-foot .who { flex: 1; min-width: 0; }
.sidebar-foot .who b { display: block; color: #fff; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sidebar-foot .who span { font-size: 12px; color: #94a3b8; text-transform: capitalize; }
.icon-btn { background: none; border: 0; color: #94a3b8; cursor: pointer; padding: 6px; border-radius: 6px; display: grid; place-items: center; }
.icon-btn:hover { background: var(--sidebar-active); color: #fff; }
.icon-btn svg { width: 18px; height: 18px; }

.main { min-width: 0; padding: 24px 32px 48px; max-width: 1360px; width: 100%; }
.topbar { display: none; }
.page-head { display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; margin-bottom: 20px; flex-wrap: wrap; }
.page-head .sub { color: var(--text-3); margin-top: 4px; }
.crumbs { font-size: 13px; color: var(--text-3); margin-bottom: 6px; }
.crumbs a { color: var(--text-3); }

/* ---------- cards / grid ---------- */
.card { background: var(--surface); border: 1px solid var(--border); border-radius: var(--radius); box-shadow: var(--shadow); }
.card-head { display: flex; align-items: center; justify-content: space-between; gap: 12px; padding: 14px 18px; border-bottom: 1px solid var(--border); }
.card-body { padding: 16px 18px; }
.card-body.flush { padding: 0; }
.grid { display: grid; gap: 16px; }
.g-4 { grid-template-columns: repeat(4, minmax(0, 1fr)); }
.g-3 { grid-template-columns: repeat(3, minmax(0, 1fr)); }
.g-2 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
.g-main { grid-template-columns: minmax(0, 2fr) minmax(0, 1fr); }
.stack { display: flex; flex-direction: column; gap: 16px; }
.row { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.between { justify-content: space-between; }
.mt { margin-top: 16px; }
.mt-s { margin-top: 8px; }

.kpi { padding: 16px 18px; }
.kpi .label { color: var(--text-3); font-size: 12px; font-weight: 500; text-transform: uppercase; letter-spacing: .04em; }
.kpi .value { font-size: 28px; font-weight: 650; letter-spacing: -.02em; margin-top: 6px; }
.kpi .hint { color: var(--text-3); font-size: 12px; margin-top: 2px; }

/* ---------- tables ---------- */
.table-wrap { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th {
  text-align: left; font-size: 12px; font-weight: 600; color: var(--text-3); text-transform: uppercase; letter-spacing: .04em;
  padding: 10px 14px; background: var(--surface-2); border-bottom: 1px solid var(--border); white-space: nowrap;
}
td { padding: 11px 14px; border-bottom: 1px solid var(--border); vertical-align: middle; }
tr:last-child td { border-bottom: 0; }
tbody tr.link { cursor: pointer; }
tbody tr.link:hover td { background: var(--surface-2); }
td .title { font-weight: 600; color: var(--text); }
td .title:hover { color: var(--accent); }
.empty { padding: 36px 18px; text-align: center; color: var(--text-3); }

/* ---------- badges / avatars ---------- */
.badge {
  display: inline-flex; align-items: center; gap: 5px; padding: 2px 9px; border-radius: 999px;
  font-size: 12px; font-weight: 600; white-space: nowrap; line-height: 20px;
}
.badge::before { content: ""; width: 6px; height: 6px; border-radius: 50%; background: currentColor; opacity: .8; }
.badge.plain::before { display: none; }
.tone-blue { color: var(--t-blue); background: var(--t-blue-bg); }
.tone-indigo { color: var(--t-indigo); background: var(--t-indigo-bg); }
.tone-teal { color: var(--t-teal); background: var(--t-teal-bg); }
.tone-amber { color: var(--t-amber); background: var(--t-amber-bg); }
.tone-orange { color: var(--t-orange); background: var(--t-orange-bg); }
.tone-green { color: var(--t-green); background: var(--t-green-bg); }
.tone-red { color: var(--t-red); background: var(--t-red-bg); }
.tone-gray { color: var(--t-gray); background: var(--t-gray-bg); }

.avatar {
  width: 34px; height: 34px; border-radius: 50%; display: inline-grid; place-items: center; flex: none;
  background: var(--accent-soft); color: var(--accent); font-weight: 650; font-size: 13px;
}
.avatar.lg { width: 52px; height: 52px; font-size: 18px; }
.person { display: flex; align-items: center; gap: 10px; min-width: 0; }
.person .meta { min-width: 0; }
.person .meta b { display: block; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.person .meta span { color: var(--text-3); font-size: 12px; }

.score { display: inline-flex; align-items: center; justify-content: center; min-width: 30px; height: 24px; padding: 0 7px; border-radius: 6px; font-weight: 650; font-size: 13px; }
.score.hi { color: var(--t-green); background: var(--t-green-bg); }
.score.mid { color: var(--t-amber); background: var(--t-amber-bg); }
.score.lo { color: var(--t-red); background: var(--t-red-bg); }
.score.na { color: var(--text-3); background: var(--t-gray-bg); }

/* ---------- buttons / forms ---------- */
.btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 6px; height: 36px; padding: 0 14px;
  border-radius: 8px; border: 1px solid var(--border-strong); background: var(--surface); color: var(--text);
  font: 500 14px var(--font); cursor: pointer; text-decoration: none; white-space: nowrap;
}
.btn:hover { background: var(--surface-2); text-decoration: none; }
.btn svg { width: 16px; height: 16px; }
.btn.primary { background: var(--accent); border-color: var(--accent); color: #fff; }
.btn.primary:hover { background: var(--accent-hover); border-color: var(--accent-hover); }
.btn.danger { color: var(--danger); border-color: var(--border-strong); }
.btn.danger:hover { background: var(--danger-soft); }
.btn.danger.solid { background: var(--danger); border-color: var(--danger); color: #fff; }
.btn.sm { height: 30px; padding: 0 10px; font-size: 13px; }
.btn.block { width: 100%; }
.btn[disabled] { opacity: .5; cursor: not-allowed; }
form.inline { display: inline; }

label { display: block; font-weight: 500; margin-bottom: 6px; color: var(--text-2); }
.field { margin-bottom: 14px; }
.field .help { font-size: 12px; color: var(--text-3); margin-top: 5px; }
input[type=text], input[type=email], input[type=password], input[type=search], input[type=tel], input[type=number], select, textarea {
  width: 100%; height: 38px; padding: 0 12px; border-radius: 8px; border: 1px solid var(--border-strong);
  background: var(--surface); color: var(--text); font: 14px var(--font);
}
textarea { height: auto; min-height: 84px; padding: 10px 12px; resize: vertical; }
input:focus, select:focus, textarea:focus { outline: 2px solid var(--accent-soft); border-color: var(--accent); }
.check { display: flex; align-items: flex-start; gap: 10px; font-weight: 400; color: var(--text); cursor: pointer; }
.check input { margin-top: 3px; width: 16px; height: 16px; accent-color: var(--accent); }
.filters { display: flex; gap: 10px; flex-wrap: wrap; align-items: center; }
.filters select, .filters input { width: auto; min-width: 150px; }
.filters input[type=search] { min-width: 240px; }

/* ---------- flash ---------- */
.flash { padding: 12px 14px; border-radius: 8px; margin-bottom: 18px; border: 1px solid; font-weight: 500; }
.flash.ok { background: var(--ok-soft); color: var(--ok); border-color: transparent; }
.flash.err { background: var(--danger-soft); color: var(--danger); border-color: transparent; }
.flash.warn { background: var(--warn-soft); color: var(--warn); border-color: transparent; }
.notice { padding: 12px 14px; border-radius: 8px; background: var(--surface-2); border: 1px dashed var(--border-strong); color: var(--text-2); }

/* ---------- tabs / pills ---------- */
.pills { display: flex; gap: 6px; flex-wrap: wrap; }
.pill { display: inline-flex; align-items: center; gap: 6px; padding: 6px 12px; border-radius: 999px; border: 1px solid var(--border); background: var(--surface); color: var(--text-2); font-weight: 500; font-size: 13px; }
.pill:hover { text-decoration: none; border-color: var(--border-strong); }
.pill.on { background: var(--accent); color: #fff; border-color: var(--accent); }
.pill .n { font-size: 12px; opacity: .75; }

/* ---------- bars ---------- */
.bars { display: flex; flex-direction: column; gap: 10px; }
.bar-row { display: grid; grid-template-columns: 110px 1fr 40px; gap: 10px; align-items: center; font-size: 13px; }
.bar { height: 8px; border-radius: 99px; background: var(--t-gray-bg); overflow: hidden; }
.bar > i { display: block; height: 100%; border-radius: 99px; background: var(--accent); }
.spark { display: flex; align-items: flex-end; gap: 4px; height: 90px; }
.spark .col { flex: 1; display: flex; flex-direction: column; align-items: center; gap: 4px; height: 100%; justify-content: flex-end; }
.spark .col i { display: block; width: 100%; background: var(--accent); border-radius: 4px 4px 0 0; min-height: 2px; opacity: .85; }
.spark .col span { font-size: 10px; color: var(--text-3); white-space: nowrap; }

/* ---------- list items ---------- */
.list { display: flex; flex-direction: column; }
.list-item { display: flex; gap: 12px; align-items: flex-start; padding: 12px 18px; border-bottom: 1px solid var(--border); }
.list-item:last-child { border-bottom: 0; }
.list-item .grow { flex: 1; min-width: 0; }
.clamp { display: -webkit-box; -webkit-line-clamp: 2; -webkit-box-orient: vertical; overflow: hidden; }

dl.props { display: grid; grid-template-columns: 130px 1fr; gap: 9px 12px; margin: 0; }
dl.props dt { color: var(--text-3); }
dl.props dd { margin: 0; min-width: 0; overflow-wrap: anywhere; }

/* ---------- chat ---------- */
.chat { display: flex; flex-direction: column; gap: 10px; max-height: 520px; overflow-y: auto; padding: 16px 18px; background: var(--surface-2); }
.msg { max-width: 78%; padding: 8px 12px; border-radius: 12px; background: var(--surface); border: 1px solid var(--border); white-space: pre-wrap; overflow-wrap: anywhere; }
.msg.out { align-self: flex-end; background: var(--accent-soft); border-color: transparent; }
.msg .when { display: block; font-size: 11px; color: var(--text-3); margin-top: 4px; }

/* ---------- call review ---------- */
.review-block { margin-bottom: 18px; }
.review-block:last-child { margin-bottom: 0; }
.review-block ul { margin: 6px 0 0; padding-left: 18px; }
.review-block li { margin-bottom: 4px; }
.skill { display: grid; grid-template-columns: 1fr auto; gap: 4px 12px; padding: 10px 0; border-bottom: 1px solid var(--border); }
.skill:last-child { border-bottom: 0; }
.skill .ev { grid-column: 1 / -1; color: var(--text-3); font-size: 13px; }
.quote { border-left: 3px solid var(--border-strong); padding: 2px 0 2px 10px; color: var(--text-2); font-style: italic; margin-top: 4px; }
.callout { padding: 14px 16px; border-radius: 10px; background: var(--accent-soft); }
.callout.red { background: var(--danger-soft); }
.callout b { display: block; margin-bottom: 4px; }

/* ---------- dialog ---------- */
dialog { border: 0; border-radius: 14px; padding: 0; width: min(480px, calc(100vw - 32px)); background: var(--surface); color: var(--text); box-shadow: var(--shadow-lg); }
dialog::backdrop { background: rgba(15, 23, 42, .5); }
dialog .card-body { padding: 20px 22px; }
dialog .dlg-foot { display: flex; justify-content: flex-end; gap: 8px; padding: 14px 22px; border-top: 1px solid var(--border); background: var(--surface-2); }

/* ---------- auth ---------- */
.auth { min-height: 100vh; display: grid; place-items: center; padding: 24px 16px; }
.auth .card { width: min(400px, 100%); }
.auth .card-body { padding: 28px; }
.auth .brand { color: var(--text); padding: 0 0 20px; }

.pager { display: flex; gap: 8px; justify-content: space-between; align-items: center; padding: 12px 18px; border-top: 1px solid var(--border); }

/* ---------- responsive ---------- */
@media (max-width: 1100px) {
  .g-4 { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .g-main { grid-template-columns: 1fr; }
}
@media (max-width: 820px) {
  .shell { grid-template-columns: 1fr; }
  .sidebar { position: fixed; inset: 0 auto 0 0; width: 250px; z-index: 50; transform: translateX(-100%); transition: transform .2s; }
  body.nav-open .sidebar { transform: none; box-shadow: var(--shadow-lg); }
  .topbar { display: flex; align-items: center; gap: 10px; padding: 10px 16px; background: var(--surface); border-bottom: 1px solid var(--border); position: sticky; top: 0; z-index: 40; }
  .topbar .icon-btn { color: var(--text); }
  .main { padding: 18px 16px 40px; }
  .g-3, .g-2 { grid-template-columns: 1fr; }
  .filters select, .filters input, .filters input[type=search] { min-width: 0; flex: 1 1 140px; }
  .hide-sm { display: none; }
  dl.props { grid-template-columns: 110px 1fr; }
  .msg { max-width: 92%; }
}
@media (max-width: 520px) {
  .g-4 { grid-template-columns: 1fr 1fr; }
  .kpi .value { font-size: 22px; }
}
.narrow { max-width: 460px; }
.narrow-l { max-width: 560px; }
.w-full { width: 100%; }

/* ---------- additions ---------- */
a.list-item, a.bar-row { color: inherit; text-decoration: none; }
a.list-item:hover { background: var(--surface-2); text-decoration: none; }
a.bar-row:hover { text-decoration: none; opacity: .85; }
hr.sep { border: 0; border-top: 1px solid var(--border); margin: 18px 0; }
.mb { margin-bottom: 16px; }
.pre { white-space: pre-wrap; overflow-wrap: anywhere; }
.bar-row.wide { grid-template-columns: minmax(0, 1fr) 90px 34px; }
.bar > i.hi { background: var(--ok); }
.bar > i.mid { background: var(--warn); }
.bar > i.lo { background: var(--danger); }
.skills-list { display: flex; flex-direction: column; gap: 10px; }
ol.steps { margin: 0; padding-left: 20px; color: var(--text-2); }
ol.steps li { margin-bottom: 8px; }
.card-head .badge { flex: none; }
.value.small { font-size: 17px; font-weight: 600; text-transform: capitalize; }

/* ---------- rep dashboard ---------- */
.btn.wa { background: #16a34a; border-color: #16a34a; color: #fff; }
.btn.wa:hover { background: #15803d; border-color: #15803d; }
a.link-card { color: inherit; text-decoration: none; }
a.link-card:hover { border-color: var(--accent); text-decoration: none; }
.txt-red { color: var(--danger); }
.grid.tight { gap: 10px; }
.status-pick { display: flex; flex-wrap: wrap; gap: 8px; }
.status-opt { margin: 0; cursor: pointer; border-radius: 999px; padding: 0; background: transparent !important; }
.status-opt input { position: absolute; opacity: 0; width: 1px; height: 1px; }
.status-opt span { display: inline-block; padding: 7px 14px; border-radius: 999px; border: 1px solid var(--border-strong); font-weight: 600; font-size: 13px; color: var(--text-2); background: var(--surface); }
.status-opt input:checked + span { border-color: currentColor; box-shadow: 0 0 0 2px currentColor inset; }
.status-opt.tone-blue input:checked + span { color: var(--t-blue); background: var(--t-blue-bg); }
.status-opt.tone-indigo input:checked + span { color: var(--t-indigo); background: var(--t-indigo-bg); }
.status-opt.tone-teal input:checked + span { color: var(--t-teal); background: var(--t-teal-bg); }
.status-opt.tone-amber input:checked + span { color: var(--t-amber); background: var(--t-amber-bg); }
.status-opt.tone-orange input:checked + span { color: var(--t-orange); background: var(--t-orange-bg); }
.status-opt.tone-green input:checked + span { color: var(--t-green); background: var(--t-green-bg); }
.status-opt.tone-red input:checked + span { color: var(--t-red); background: var(--t-red-bg); }
.status-opt.tone-gray input:checked + span { color: var(--t-gray); background: var(--t-gray-bg); }
.status-opt input:focus-visible + span { outline: 2px solid var(--accent); outline-offset: 2px; }
.login-box { padding: 16px 18px; border-radius: 10px; background: var(--accent-soft); }
.grow-input { flex: 1 1 220px; width: auto; min-width: 0; }

/* calls table: give the call name room, keep summary to 2 lines */
th.col-call, td.col-call { min-width: 220px; width: 30%; }
th.col-sum, td.col-sum { max-width: 380px; width: 40%; }
td.col-sum .clamp { line-height: 1.45; }
.ellipsis { max-width: 260px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }

/* coaching cards */
.focus-card, .learn-card { border-color: transparent; background: linear-gradient(135deg, var(--accent-soft), var(--surface) 70%); box-shadow: var(--shadow); }
.focus-grid { display: grid; grid-template-columns: minmax(0, 2fr) minmax(0, 1fr); gap: 20px; align-items: start; }
.focus-skill { display: flex; align-items: center; gap: 8px; flex-wrap: wrap; font-size: 20px; font-weight: 650; margin-top: 4px; }
.focus-skill.sm { font-size: 15px; font-weight: 600; }
.focus-quote { margin: 10px 0 6px; padding-left: 12px; border-left: 3px solid var(--accent); color: var(--text-2); }
.learn-col h3 { text-transform: none; letter-spacing: 0; font-size: 14px; color: var(--text); }
.learn-col ul { margin: 8px 0 0; padding-left: 18px; }
.learn-col li { margin-bottom: 6px; }
.learn-col.good { border-left: 3px solid var(--ok); padding-left: 14px; }
.learn-col.fix { border-left: 3px solid var(--warn); padding-left: 14px; }
.txt-green { color: var(--ok); }
@media (max-width: 820px) { .focus-grid { grid-template-columns: 1fr; } }
.learn-col.practice { border-left: 3px solid var(--accent); padding-left: 14px; }
.learn-col.warnbox { border-left: 3px solid var(--danger); padding-left: 14px; }
.practice-item { background: var(--surface); border: 1px solid var(--border); border-radius: 8px; padding: 10px 12px; }